Refund and Returns Policy

DRAFT: Replace every bracketed instruction with accurate business information before publishing.

Operator and contact

[REQUIRED: legal operator, support email and effective date.]

What this policy covers

[REQUIRED: identify physical products, digital downloads and/or services actually sold. Remove sections that do not apply.]

Cancellation and refund requests

[REQUIRED: define request windows, eligibility, exclusions permitted by applicable law, the contact channel and the order information required.]

Digital products and services

[REQUIRED: explain access, cancellation before work starts, work already performed, revisions and remedies for defective deliverables. Do not use a blanket no-refund clause without review.]

Physical returns

[REQUIRED if physical goods are sold: return address, condition requirements, shipping responsibilities, damaged items and exchange process.]

Processing and consumer rights

[REQUIRED: state approved refund method and expected processing time. Include any mandatory consumer protections that apply to your actual business and customers.]